Exclusions
This guarantee does not apply to custom orders, backordered items, customer-caused delays, or delays caused by force majeure events.
Order Protection
If an eligible in-stock order exceeds 30 days without delivery due solely to delays caused by FlexPatio, customers may cancel the order at no penalty and receive a full refund.
In-Stock Orders Only
To give our customers greater confidence when purchasing FlexPatio products, we offer the Delivery Delay Guarantee™ for eligible in-stock orders placed on or after July 1, 2026.
Delivery Delay Guarantee™
If an eligible in-stock order has not been delivered within the timeframes below from the date of purchase, FlexPatio will provide compensation:
- 30+ days after purchase: Receive 5% of your order value back.
- 45+ days after purchase: Receive 10% of your order value back.