Before booking pergola installation, agree on what the installer will actually do at your property. Frame assembly, preparation of the supporting surface, electrical work and side-wall fitting are separate pieces of a project. A service described simply as “installation” does not tell you which of them are included.
Start with the exact configuration
The FlexPatio Australia installation listing uses model and size selections. Match these to your pergola order, and identify every accessory you want installed. Send the current order summary rather than relying on a previous conversation or a photo of a similar pergola.
For a custom configuration, include the approved drawing and any installation arrangements written into the order. The custom product page describes scheduling installation after delivery when installation is included. Confirm the actual sequence for your order before arranging other trades.
Make the boundaries visible
| Workstream | Confirm before booking |
|---|---|
| Site assessment | Who checks the substrate, levels, access and proposed post positions? |
| Preparation | Who removes obstacles and provides any required foundation work? |
| Frame assembly | Which model, size and drawing revision does the service cover? |
| Accessories | Are glass doors, screens and other ordered items included? |
| Power | Who handles the site electrical work and checks the selected equipment requirements? |
| Completion | What demonstration, documentation and cleanup are included? |
Show the site before the team arrives
Photograph the proposed footprint, the surface around each post and the route from the delivery point. Include steps, narrow gates, nearby doors and overhead obstructions. Describe the surface layers if you know them; a tiled or paved finish does not by itself establish what is underneath.
The local FAQ discusses foundations and anchoring, but its general answers are not a design for your address. Have the exact manual and the property's conditions assessed together. Do not pour foundations or choose anchors from a nominal product size alone.
Agree how changes are handled
A useful written scope explains what happens if the team finds a condition that was not visible in the photographs. Identify who authorises extra work and how its price will be agreed. Keep the original quote and any variation together so the final bill can be understood.
For example, a quotation for frame assembly on a prepared surface may not cover constructing that surface. If preparation is still outstanding, settle the responsibility and timing before confirming an assembly date. This avoids treating a scheduling problem as an unexpected product defect.
Define a practical handover
- Walk through the completed configuration against the order.
- Ask for a demonstration of the supplied controls and accessories.
- Receive the matching operating, care and weather instructions.
- Record unfinished items and who will resolve them.
- Keep the invoice, installer details and product documents together.
This planning guide does not replace installation instructions or approve a foundation. Its purpose is to help you purchase a clearly defined service and arrive at installation day with fewer unresolved responsibilities.